I truly appreciated this course. It helped me improve and develop not only my language speaking skills but also my listening and reading skills. These communication skills are necessary in providing the best customer service expected of us front line workers in the store.
On a personal note, the course has boosted my confidence. Now, I can have a little conversation whenever I serve our store clients during work hours. Moreover, I can have longer conversations with co-workers, friends and acquaintances outside of work. My sphere of influence has widened. I am happy that I am understood when I speak and I understand others when I listen to them carefully and intently. My work performance has greatly improved.