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Home Customer Service Excellence

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Customer Service Excellence

Customer Service Excellence

Overview

Customers are the life blood of organizations! Customer care includes relationship building and management which includes critical considerations in building and maintaining positive relationships between companies and organizations and their clients or customers; in turn supporting important business goals and strategic objectives. This course will examine best practices and necessary skills to cultivate genuine and authentic engagement while improving the customer service experience! Through examining real life organizations, scenarios and application of best practices in various business industries and settings, this course is designed to be a catalyst in advancing the skills required for customer service excellence.